Frequently Asked Questions

Learnix is the online learning platform of ITFI Institute of Computer and Languages, Kharian. You enroll in an IT course, watch the lessons, join live classes, submit assignments, take quizzes and request your certificate, all from your student dashboard.

ITFI Institute teaches language courses at its campus in Kharian. On Learnix, only IT courses are offered at the moment. For language classes, please call us or send a message from the Contact page.

Call 0311-7600904, email info@learnixitfiinstitute.com, or send a message from the Contact page. If you are a student, you can also open a ticket from Support Center in your dashboard.

Click "Forgot Password" on the login page and enter the email you registered with. You will get an email with a link to set a new password.

Open the All Courses page. Each course shows its levels (Basic, Intermediate and Advanced) with the fee, duration and course outline of each level. Click "View Batches" to see the batches and the seats left.

Every course runs in batches, and each level of a batch has a limited number of seats. Enrollment for a batch is open only during its enrollment period and closes by the batch start date. The All Batches page shows the start dates and seats left for every course.

Each level has video lessons (recorded videos or YouTube) on the course page, plus live classes with your teacher in the Learnix Classroom or on Google Meet, Zoom or Microsoft Teams. Lessons open in order: the next lesson unlocks after you have watched the required part of the current one.

No. The institute sets the weekly class timetable for each batch. Once your enrollment is approved, you can see your classes under "My Timetable" in your student dashboard.

Attendance is recorded automatically only for classes held in the Learnix Classroom, from the moment you join until you leave. Classes on Google Meet, Zoom or Teams are not tracked. Attendance does not count toward your progress or your certificate.

Create a student account and log in, open the course, choose the level and fill in the enrollment form (phone number, education level and why you want to join). Your request goes to the admin team as "Pending" and you are notified when it is approved or rejected. You pay only after it is approved.

Intermediate needs an approved Basic certificate of the same course, and Advanced needs an approved Intermediate certificate. If you already have the skills, you can send a placement request with details of your prior knowledge and a proof document (JPG, PNG or PDF, up to 5 MB); the admin team decides. You can take only one level of a course at a time.

If all seats of a level are booked, you cannot submit a new enrollment for it, but you can join the waitlist for that level. You will be given a position in the queue and we will email you when a seat becomes available for you.

You can join the waitlist for that level and you will be given a position in the queue. When a seat becomes free, the first student in the queue gets an email and a notification, and the seat is held for them for 48 hours, or until enrollment for the batch closes if that comes sooner. If it is not used in that time, it goes to the next student. A waitlist offer still needs a normal enrollment request and admin approval.

You are notified by email in two cases only: (1) when the next batch is opened for enrollment, or (2) when a seat becomes free through a cancellation, or a rejected or expired payment, while enrollment for that level is still open. Once a batch has started, enrollment for it is closed, so a seat that becomes free during a running batch is not offered to anyone.

Yes, once per enrollment, from "My Enrollments". You can freeze when your payment is verified, your batch has started and not ended, you have completed at least one lesson and have not finished the level. You choose 1 month up to the length of your level, and the admin team reviews the request. While frozen, quizzes, assignments and live classes are paused (lessons stay viewable) and your seat is released. Resume into another batch of the same course before the freeze ends; if you have not resumed within 48 hours after it ends, the enrollment is cancelled with no refund.

You have 48 hours to submit your enrollment. During this time the seat is held for you and nobody else can take it. If you do not enroll within 48 hours, the offer expires and the seat goes to the next student in the queue.

Go to "My Enrollments" and give a reason (at least 10 characters). If your request is still pending, or approved but not paid, it is cancelled straight away and nothing is charged. If you have submitted a payment that is not reviewed yet, wait for the admin decision first. If your payment is already verified, the cancellation becomes a request that the admin team reviews; inside the refund window you also add the account where the refund should be sent, after the window no refund request is made.

No. Joining the waitlist does not guarantee or reserve a seat, and it is not an enrollment, so no payment is needed. A seat is also not offered if the batch does not have enough time left for a new student to complete the course; in that case you stay on the waitlist for the next batch.

If you are enrolled but have no activity on your course (no lesson watched, no assignment, no quiz and no Learnix Classroom class) for a few days, you get a follow-up by email and notification. You get up to 3 follow-ups. If you are still inactive after the 3rd one, you can be expelled from the course without a refund. Any activity resets the count. If you need a break, request a freeze from "My Enrollments" instead.

You pay only after your enrollment is approved, and you then have 24 hours to submit the payment (otherwise the enrollment is cancelled automatically and the seat is released). Transfer the fee to one of the bank or Easypaisa accounts shown on the payment page, then submit the method, transaction ID, the account you paid from and a screenshot or receipt (JPG, PNG, WEBP or PDF, up to 5 MB). The admin team verifies it, and the course opens once your payment is verified and your batch has started.

Bank transfer and Easypaisa. The exact account details are shown on the payment page in your dashboard after your enrollment is approved. Please do not pay before approval.

You are told the reason and can submit the payment proof again from your dashboard.

A refund is normally given if you cancel within 7 days of your payment being verified. The refund is the amount you paid minus a 10% processing/tax deduction. After those 7 days you can still cancel, but no refund request can be made. If the institute itself cancels a batch, you are offered a transfer or a full refund with no deduction. Refunds are reviewed and paid manually to the account you gave when cancelling; you can track them under "My Refunds". Full details are in the Enrollment Terms.

Complete your level: finish all its lessons and submit all its assignments. If the course has a final quiz, attempt it. Then request your certificate from your dashboard: your teacher confirms it and the admin team approves it. You can then download it from "My Certificates". If a request is declined, you see the reason and can request again.

Progress comes from the lessons you have completed and the assignments you have submitted, using weights set by the institute. A lesson counts as completed once you have watched the required part of it. Quiz scores and live class attendance are not part of the progress percentage.

Yes. Every certificate has a verification code. Anyone can enter it on the certificate verification page of Learnix to confirm it, without logging in.

Choose "Apply as a Teacher" on the registration page, add your skills, qualification and experience, and upload your CV as a PDF. The admin team reviews your application and an interview is required before final approval. Once approved, the admin assigns you to courses and you can start teaching.

Approved teachers add video lessons (YouTube or recorded) and study materials for the courses assigned to them, create assignments and quizzes, run live classes in the Learnix Classroom or on Google Meet, Zoom or Teams, grade students and confirm certificate requests.